Privacy Policy

This Privacy Policy describes how Duchess Farms Holdings Limited T/A Gilchesters Organics uses, maintains and discloses information collected from users (each, a "User") of the www.gilchesters.com website ("Site").

PERSONAL INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We do not store or collect payment card information. We refer to this information as “Order Information.”

HOW WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect to fulfil any orders placed through the Site (including arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
1. Communicate with you;
2. Screen our orders for potential risk or fraud; and
3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information is to fulfil contracts we might have with you.

SHARING YOUR PERSONAL INFORMATION
We do not share your personal information with outside parties except to the extent necessary to fulfil your order, such as with third-party shipping partners.
We may also share your Personal Information to comply with applicable laws and regulations.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

RIGHT TO ACCESS, RECTIFICATION & ERASURE
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you’d like to access, rectify or erase your personal information, please e-mail hello@gilchesters.com.

WEB BROWSER COOKIES
Our Site may use "cookies" to enhance the User experience. The User's web browser places cookies on their hard drive to enable the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

DISABLING COOKIES
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

CHANGES
We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at: hello@gilchesters.com.